Privacy Policy

Last Updated: 27 October 2026

Robotix Hub Academy (Pty) Ltd
18 Sunset Ave, Pineslopes, Sandton, Gauteng, South Africa
Email: info@robotixhubacademy
Website: https://www.robotixhubacademy.co.za

At Robotix Hub Academy (“RHA”, “we”, “us”), we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our WordPress website, book classes at our Pineslopes venue, or book Corporate Team Performance Labs – CURIOSITY – Build to Lead at your venue.

We comply with the South African Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

1. What Information We Collect

a) Information you give us directly:

  • Name, surname, email, phone, WhatsApp number
  • Child’s name, age, school, grade (for class allocation – max 10 per class)
  • School / company name and contact person (for At Your School and Corporate bookings)
  • Billing information (EFT reference, Paystack/PayFast – we do not store card numbers)
  • Messages via contact forms, demo bookings, WhatsApp, or email
  • Photos/videos – we only post learner photos with your consent

b) Information collected automatically (WordPress):

  • IP address, browser type, device
  • Pages visited, time on site via cookies and Google Analytics 4 / Meta Pixel
  • Contact Form 7 / WPForms submissions, booking form data
  • If you leave a comment/review – name, email, IP

2. How We Use Your Information

  • To respond to enquiries and book Free Demos / Free Trials
  • To run classes at 18 Sunset Ave, Pineslopes and At Your School extra-murals
  • To send homework recap within 2h via WhatsApp (Junior: community help task, Senior: find and fix a problem at home)
  • To send class reminders, schedule changes, invoices
  • To run Corporate Discovery calls and send Team Transformation Discovery Tool results
  • To improve our website and marketing (Google Analytics, Facebook Ads)
  • To comply with legal obligations

We will never sell your personal information.

3. Legal Basis (POPIA Section 11)

We process your information because:

  • You consented (form submission, demo booking)
  • It is necessary to fulfil a contract (you booked classes)
  • Legitimate interest (improve services, send relevant updates about RHA classes)
  • Legal obligation

You can withdraw consent at any time by emailing info@robotixhubacademy

4. Children’s Privacy

We offer services to children under 18. We only collect a child’s name, age, school from a parent / legal guardian. We do not market directly to children. All WhatsApp recaps and homework communications go to the parent. If you believe a child provided data without consent, contact us to delete it.

5. Cookies – WordPress

Our WordPress site uses:

  • Necessary cookies: Session, login, booking
  • Analytics cookies: Google Analytics 4 – to see what pages are popular
  • Marketing cookies: Meta Pixel / Google Ads – to show relevant ads for RHA Pineslopes and At Your School
  • Embedded content: YouTube videos (LEGO builds) may set cookies

You can manage cookies via your browser or the cookie banner. [Manage Cookie Preferences]

6. Who We Share With

  • Service providers: Google Workspace (email), WordPress hosting (Afrihost / Xneelo), WhatsApp Business, Paystack/PayFast, Google Analytics, Meta
  • At Your School: We share class lists with the school for register only
  • Corporate: We share anonymised observation notes from Build to Lead Labs (Dynamic Agile Challenge / Alignment Lab) only with the decision-maker you nominate – no names unless you agree
  • Legal authorities if required by law

All third parties are bound by confidentiality and POPIA.

7. Where Your Data Is Stored

Data is stored on secure servers in South Africa and the EU (Google Cloud). WhatsApp messages are stored per WhatsApp’s policy. We retain it only as long as needed:

  • Enquiries: 12 months
  • Active learners: Duration of enrolment + 3 years for tax (SARS)
  • Corporate client records: 5 years
  • Analytics: 14 months

8. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you
  • Request correction, deletion, or restriction
  • Object to processing for marketing
  • Lodge a complaint with the Information Regulator: inforeg@justice.gov.za

To exercise rights, email info@robotixhubacademy with subject “POPIA Request”. We will respond within 30 days.

9. Security

We use SSL, WordPress hardening, limited admin access, and two-factor authentication. No method is 100% secure, but we take reasonable steps per POPIA Section 19.

10. Links to Other Sites

Our site may link to LEGO® Education, Google, or Facebook Groups for homeschool outreach. Their privacy policies apply.

11. Changes to This Policy

We may update this policy. The latest version will always be at https://www.robotixhubacademy.co.za/privacy-policy/ with updated date.

12. Contact Us

For privacy questions, complaints, or deletion:

Robotix Hub Academy
18 Sunset Ave, Pineslopes, Sandton
info@robotixhubacademy